Return & Refund Policy

Delivery

We aim to dispatch all orders within 24 hours or less. You will receive a dispatch confirmation email as soon as your order has been packaged and sent. In rare cases of order delays, we will notify you and you will always be able to cancel your order if you choose to do so. It is your responsibility to ensure the correct delivery address when submitting your order. We offer shipping across the UK. In most cases, our delivery times are 2-3 working days.

Customs

We are able to ship internationally, however, customs may be payable in your local jurisdiction. Customers are responsible for covering any import duties, fees or taxes that may be levied on your order. Please contact us for more information should you have any concerns.

Order Changes / Cancellations

We work quickly to pick and pack your items. Unfortunately, this means there is a very short window in which we can make changes. We're happy to accommodate your request if possible, simply contact us.

Returns and Refund

You may cancel your order before dispatch by emailing sales@bionutrica.uk or login from your accounts. Refund process will be start after the confirmation of the order cancellation, refund process may take 5-7 working days. If you would like assistance in cancellation of an order, please contact our customer service at sale@bionutrica.uk

Risk-free Money Back Guarantee Policy

If for any reason you are not satisfied with your purchase, you may request a refund within 15 days of delivery of your first order. We'll refund you for the full cost of the product excluding shipping and any other associated fees - no questions asked. For all subsequent shipments, you may reschedule or cancel at any time in your account.